Shipping and Returns
Worldwide shipping
All orders are shipped from our warehouse outside Copenhagen, Denmark and we ship worldwide using DHL or GLS (GLS only in Denmark).
Due to import restrictions, we are currently not able to ship to Russia.
Flexible delivery
If the service is available at the shipping destination the package will have On Demand Delivery (ODD) service included which allows you to:
– Change delivery to a DHL Service Point.
– Authorize DHL to deliver without a signature.
– Change the shipping address.
– Change the delivery date.
– Have it delivered to a neighbor.
– Hold the delivery for up to 30 days if you are not home.
If ODD is available on your order you will receive relevant information on either e-mail or SMS.
Important: Please be aware that if you release the signature on your delivery it happens at your own risk and we will not cover if the package is lost or stolen.
Tracking
All packages have track and trace. Tracking information will be sent to you in a separate e-mail from DHL or GLS when your order is being processed.
Delivery times
We dispatch all orders within 1-3 business days.
Denmark
– GLS: 1-2 business days
– DHL Express: 1 business day
Europe (Excl. Norway, Switzerland, Greenland, Faroe Islands, Canary Islands)
– DHL Economy: 2-4 business days
– DHL Express: 1-2 business days
Rest of the world (incl. Norway, Switzerland, Greenland, Faroe Islands, Canary Islands)
– DHL Express: 2-3 business days
Some countries, remote cities, or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.
Note! We can’t take responsibility for any delays out of our control, like customs delays, deliveries to remote places, etc. If your order is delayed you can find more info in our FAQ.
Economy or Express
Depending on the shipping destination and what you order you can choose between Economy or Express shipping. Available shipping options are shown upon checkout. Note that we might ship your order in two or more separate packages and either with the same or different tracking numbers. You will receive all relevant tracking info by e-mail.
If you are not home upon delivery
If DHL is not able to make the delivery they will contact you either by phone or e-mail to schedule a re-delivery.
Shipping costs / Customs
Please be advised that local taxes and import duties may apply and is not included in the shipping costs. The payable import taxes and duties are the responsibility of the customer. Please check with your local customs office to get an idea of any duties or taxes that may apply.
Brexit / Shipping to UK
Please be advised that local taxes and import duties apply and are not included in the shipping costs. The payable import taxes and duties are the responsibility of the customer. Please check with your local customs office to get an idea of any duties or taxes that may apply.
Framing service
If you buy a print and a matching frame we will frame the print for you unless you tell us otherwise. Then the print is ready to hang on the wall when you receive it. Otherwise, the print will just be packed in a separate cardboard tube and included in the same package as the frame. All frames are shipped in extra strong, protective cardboard boxes suitable for international shipping. Note! We do not frame prints in the Moebe frames, these are sent in a separate box and tube.
Methods of payment
We accept payment with VISA, VISA Electron, Mastercard, Maestro, American Express and PayPal. It is also possible to make the payment via a bank/wire transfer, please get in touch for further details.
Returns and exchanges
We offer a 30 days return from the date of your receipt (excluding shipping costs) if you change your mind.
The items must be returned in their original condition and in the original, undamaged packing or similar protective tube/box. We reserve the right to refuse any returns, that do not fulfil these criteria. Please note that returns and exchanges happen at your own risk and own expense.
Please contact us at info@theposterclub.com before returning any items and remember to state your order number and relevant contact information in the e-mail.
Damaged Delivery
We do our best to ship your order in a safe and secure way. If your order for any reason or in any way arrives damaged, please let us know straight away so we can help you solve the problem.
We always offer to send out replacements for damaged items and in some cases additional compensation. But we do not offer a full refund. If you do not want a new item shipped we kindly ask for you to initiate a return instead or make another arrangement with us.
Important: Please make sure to take photos of both the package and the damaged product and send it together with other relevant information about the claim to customerservice@theposterclub.com.
Remember to also state your order number in the e-mail.
Terms and conditions
For more details and information about shopping at The Poster Club please refer to our terms and conditions ›
